Terms of service

These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. Product Information

  • All products are handmade crochet items, crafted individually.

  • Slight variations in color, size, texture, or design are natural and part of the handmade process.

  • Product images are for representation purposes only and may differ slightly from the actual product.

2. Pricing and Payments

  • All prices are listed in Indian Rupees (INR).

  • Prices are subject to change without prior notice.

  • Payment must be completed in full before order processing begins.

  • We reserve the right to cancel any order due to pricing errors, payment issues, or suspected fraud.

3. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to accept or reject any order at our discretion.

  • Once an order is confirmed and production has begun, it cannot be cancelled or modified.

4. Cancellation Policy

  • Orders may be cancelled within 24 hours of placement.

  • No cancellations are allowed once production has started.

  • Refunds are not provided for cancelled orders after the allowed window.

5. Returns, Refunds, and Replacements

  • We follow a strict no-return and no-refund policy.

  • Replacements are only offered for damaged, defective, or incorrect items, subject to verification.

  • An unboxing video is mandatory for all replacement requests.

6. Shipping and Delivery

  • Shipping timelines are estimates and may vary.

  • We are not responsible for delays caused by courier services, natural events, or circumstances beyond our control.

  • Shipping charges are non-refundable.

7. Limitation of Liability

We shall not be liable for:

  • Minor variations inherent in handmade products

  • Delays in delivery beyond our control

  • Indirect, incidental, or consequential damages arising from product use

Our maximum liability shall not exceed the value of the product purchased.

8. Intellectual Property

  • All website content, including images, text, logos, and designs, is our intellectual property.

  • Unauthorized copying, reproduction, or misuse of content is strictly prohibited.

9. User Conduct

You agree not to:

  • Provide false or misleading information

  • Misuse the website or attempt unauthorized access

  • Engage in fraudulent activities

Violation may result in order cancellation or legal action.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

11. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.